Cambio de aceite en Houston, TX en Take 5 #86

I really didn’t want to come back because my last experience at the Hillcroft location was a nightmare BUT I gave my original guys another go. I don’t live or work near the Richmond, Ave location anymore but I was in the area and needed to make a stop. I was extremely happy with the service they provided. The extreme care in which they explained everything to me and their overall demeanor as a team was wonderful. They even let me know when I could turn my A/C down n because it was freakin hot. I don’t know how they do it but they deserve some bigger fans and water misters or sumthin.

Franklyn,

Informe

I stopped by Take 5 today because I was long overdue for an oil change.. my car was literally showing 1% oil life left! A friend recommended Take 5, and I’m so glad they did. From the moment I pulled up, the service was outstanding. The entire team was friendly, attentive, and worked together to make the process quick and easy. A special shoutout to Brandon for taking such great care of my vehicle. Not only did he provide excellent service, but he also took the time to educate me about my car instead of just trying to sell me something. He showed me that I was due for both an engine air filter and a cabin air filter, explained why they were important, and helped me understand what needed attention. Without his honesty and explanation, I would have never known they needed to be replaced, so I went ahead and had it taken care of. The little touches made the experience even better, they even offered me a bottle of water while I waited, which was greatly appreciated!!!!!! Overall, this was one of the best oil change experiences I’ve had. Professional, knowledgeable, fast, and genuinely customer-focused. Thank you to Brandon and the entire Take 5 crew for the exceptional service. I’ll definitely be back and will be recommending you to others!

Camille Williams,

Informe

i needed to get my emissions checked for my state sticker. As I pulled up, one of the gentlemen came forward and was super noce. He also asked me if i wanted a bottled water. A second gentleman did the hookup, and quickly went through the check. i don’t think that i was there for 10 minutes (we had some difficulty getting my fuel door to open, which definitely added some time). everyone was courteous and professional. Thank you for a great experience, and with you being not even 5 minutes from my apartment, i will be back when it is time for my oil change!

Teresa Ragland,

Informe

Take 5 is usually my go to for a quick oil change since the dealership is inconvenient. I recently had spare time between appointments so I visited a different location and was impressed by the exceptional customer service I received. The guys who performed my service were polite, knowledgeable, efficient, thorough and extremely professional!! Sadly, good basic customer service has become such an anomaly that it felt like I was unknowingly part of an instructional training video for Take 5 new hires. Don’t get me wrong, my overall experience from other locations is always good, but these young men set a higher standard that others should model and exceeded my expectations. Regrettably, I didn’t get their names, but kudos to the Richmond Ave location in Houston. Keep up the great work!

Katrina Goffney,

Informe

Came in for a regular oil change take 5 team found that my oil filter was missing a piece. So Zander the manager found a replacement/drove to auto zone and bought a new one for me for free! All the other employees there Joseph and Daniel all worked hard in crazy heat to make sure my oil change was done right! They even offered me a bottle of ice cold water (I hope I have those guys names right)

Ryan Keith,

Informe