Oil Change in Leesburg, FL at 121 N. 14th Street

John was technician and I went in to get my oil changed and he was spot on perfect and didn’t want to rip me off. My oil gauge was reading zero- like time to change the oil but when I gave him the sicker I still had 3000 miles left. He checked everything out and suggested I just add a quart of oil vs paying for a full oil change. Checked all the fluids and tires and $10 and some change I was out the door feeling safe for my road trip. I will be back to this location in Leesburg as I trust and respect them with my car.

Cathy Falls,

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(Translated by Google) Unfortunately, on this occasion my experience was not pleasant. After waiting my turn for 10 minutes, another vehicle arrived, which belongs to a friend of the workers, and they proceeded to give preference to the friend over me. When I complained, they told me I was wrong, which annoyed me even more because now they are implying that I am lying, and all this in front of my wife. It would have been simpler to apologize instead of implying that I am a liar. (Original) Desafortunadamente en esta ocacion mi experiencia no fue placentera, despues de estar esperando mi turno por 10 minutos llego otro vehiculo el cual es amigo de los trabajadores y ellos procedieron a darle preferncia al amigo que a mi , al reclamar me dijeron que yo estaba equivocado lo cual me molesto mas porque ahora insinuan que estoy mintiendo y todo esto frente a mi esposa, era mas sencillo pedir disculpas en lugar de insinuar que soy mentiroso.

Byron Avalos,

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I got an oil change at Take 5 and it was so easy and quick they were really nice and friendly. I was so happy that they noticed a small leak in my oil and transmission so I can have my fluids checked anytime free and for top offs for a small fee after the grace period. I'm 74 yrs old and disabled so it's hard for me to check my fluids on my truck but now I have piece of mind. It's hard to find honest and polite businesses anymore.

Marilynn Fournier,

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This was a new experience for me. We were greeted with a bottle of cold water and told to sit and relax in our car. They directed us into the garage. We sat there, relaxing while they worked on everything. It was a pleasurable experience. The guys were very well-versed in their jobs and we were in and out in no time I will definitely go back again.

Lynn Primavera,

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​Rating: ⭐⭐⭐ (3/5) ​"I have mixed feelings about this visit. My first experience here was phenomenal; technicians Riley and Joseph were professional and set a high bar. Because of them, I was ready to switch my loyalty here after 8 years with a competitor. ​On the technical side of this second visit, the service was actually great. The technician was very thorough—he explained the oil top-off policy clearly, showed me my filters, and did a good job with the actual service. I give him a lot of credit for his technical knowledge. ​However, the customer service at the window was a different story. I presented a 25% coupon, only having checked the expiration date. Before I could even speak, he looked at me and said, 'This is a Memorial Day coupon. It is my job to ask you for a military ID.' He completely profiled me, assuming I couldn’t possibly be a veteran. As the sister of a Marine, that snap judgment was hurtful. ​I apologized for the mistake and began looking for a standard $15 coupon on my phone myself. I wasn't asking for a handout; I just needed a moment to pull up a valid code. Instead of waiting, he rushed to charge my card for the full $100.21. He gave me a very 'fake,' high-pitched 'I’m sorry,' claiming he 'could get fired' for helping with a coupon and that 'time matters'—even though there was nobody waiting behind me. ​As someone with 15 years of management experience, I know a robotic excuse when I hear one. You don't profile customers. I appreciate the quality technical work, but the disingenuous attitude and lack of respect on Mother’s Day weekend was a major disappointment.

Sally Dorena,

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