Oil Change in New Orleans, LA at 3803 Gen. DeGaulle Dr.

Overall, good service at a reasonable price! There was a bit of a wait, but I was informed that they were short-staffed. Despite that, Byron and his coworker were working diligently to get customers serviced as quickly and efficiently as possible, which I appreciated. Just a heads-up: the “5-minute oil change” isn’t quite five minutes anymore, so be prepared to spend a little extra time if you’re stopping by. Other than that, I have no complaints. Great customer service, and I appreciate their hard work despite being understaffed!

Dear Take 5 Leadership Team, I am writing to formally recognize and commend Lib & Ta’ Shawn at your General DeGaulle location for delivering an exceptionally professional and impressive customer service experience during my recent visit for an oil change. In an industry where efficiency is expected, Lib & Ta’ Shawn distinguished themselves through a rare combination of professionalism, technical expertise, integrity, patience, and genuine customer care. From beginning to end, he demonstrated an extraordinary level of knowledge and competency while maintaining a calm, respectful, and highly polished demeanor. What stood out most was their honesty and ethical approach to service. At no point did they attempt to upsell unnecessary products or services, nor did he create the type of pressure-based experience customers have unfortunately come to expect elsewhere. Instead, he operated with transparency, intelligence, and professionalism — qualities that build long-term customer trust and brand loyalty. Lib & Ta’ Shawn are clearly an asset to your organization. Employees with his level of skill, composure, customer awareness, and operational excellence are not easily replaceable. He reflects the kind of leadership, credibility, and service culture that elevates a company’s reputation and separates it from competitors within the marketplace. Quite frankly, if your organization had ten more employees operating at Dimitri’s standard of excellence, Take 5 would position itself to dominate the industry through customer retention, trust, and reputation alone. Please ensure that their outstanding performance is acknowledged internally. In my opinion, they are more than deserving of both recognition and advancement opportunities within your company. Thank you for employing individuals who still understand the value of professionalism, integrity, and world-class customer service.

When I first pulled up, my initial experience was less than good. I was greeted by a young man by the name of TaSwawn who was very rude , sarcastic and started me down When I asked to speak to A manager, he didn’t say he was one of the managers. I did ask, I speak to another manager Which triggered him to stare me down. Fortunately, for me, I was taken care of by another guy by the name of Tyler, who was super professional. Tyler was very knowledgeable, patient and professional! I gave a five star rating because I don’t think this company should be put in a bad life because of one individual. I do think extremely important that he is trained.