Oil Change in Phoenix, AZ at 3130 E Bell Rd.

I always enjoy Take 5 services, because they always have friendly staff and are speedy. This time was a bit slower, they seemed to be understaffed and it was really hot outside so I won’t rate it less because shit happens, but I’ll at least make a note of it: It took about 45min from the time that I pulled up to the time I left for them to complete the service. I waited in line for about 20 minutes (there were two cars in their 2 bays already when I got there), and then it took about 25 minutes to complete the service. Sounds like someone was running late for their shift that day from overhearing what the guys were saying. Other than it taking longer than anticipated, they were friendly and professional and I would rather pay the higher prices here for the speed of service than wait at a dealership or auto shop for hours, so thank you.

The store manager Annabell was amazing! She was super friendly and polite and definitely shows she cares for the customers that come to them. They were out of the oil filter for my Mini and she offered to go get one at a nearby Autozone. Unfortunately they weren’t able to service my Mini due to how Mini thought it was a good idea to put the oil filter behind the coolant tank, but that wasn’t there fault and they were very polite about it. When I first arrived in he wait was a bit longer than I was expecting but as I was there waiting, I watched Annabell and Lanee quickly hop from bay to bay to get each car out as quick as possible. Mason also quickly hopped in to help with my vehicle, I assume after just starting his shift for the day, as I pulled into the bay and was very polite, even when explaining why they couldn’t service my car. Amazing customer service, will definitely be back once I no longer have this Mini!

Wow! I only stopped here because I was in a hurry. They were friendly, up front on pricing. The best was listening to them communicate about what they were doing on my car. I knew one of the guys was newer but the female manager was great at keeping an eye on things to be sure the right things were done in the right way. I was impressed at how she could correct/direct him without making him feel like he didn’t know what he was doing. I needed to go with their highest-end full-synth, and they took my coupon without hesitation. They provided water and checked back with me as they were getting it knocked out. I like to be shown the dip stick after it is all done - and they delivered to my door. At the end, the manager went back over what was done and confirmed my satisfaction. Normally, I stay clear of these kind of places because they can be in too much of a hurry - and a bad oil change can wreck an engine. I’m only taking the time to write this because they were great! They took their time to get it right, showed me and got me on my way. I’ll be back and I will recommend them to my friends. Thanks!