Oil Change in Glendale, AZ at 9142 W Camelback Rd.

I had a super great experience at the new Take 5 oil change at 9142 W. Camelback. It was an all girls project today and they were efficient, knowledgeable, professional AND nice!! It was my first time at one of the 'drive-thru' oil change places as I have always got an appointment and used a garage but it went really smoothly. I talked to the young lady for a moment and asked how she became involved in such a job. She said that she had always liked cars and Take 5 had a great training program that lasted about a month. The price was displayed prominently and there was no 'upsale' pressure and there were many coupons available on the Internet. Very pleased with this locAtion!!

On October 23, 2026, at approximately 9:30 a.m., I happened to drive past this location and decided to stop for an oil change, as I was a little overdue and had some extra time. I pulled directly into an available service bay, where a female employee approached my vehicle and asked what services I needed. After discussing the available options, we agreed on the services to be performed, and an employee began working underneath my truck while I remained in the driver's seat. As I waited, I watched the other three employees going about their duties. After some time, a different female employee approached my window and explained that my oil filter housing cover had been overtightened, and they were having difficulty removing it. She informed me they were waiting for a manager from another location to assist. I wasn't concerned at that point, as I understood that complications sometimes happen. Eventually, I was told that the manager wanted me to bring my truck to his location. The employees provided me with a handwritten address and a replacement oil filter housing cover, so I drove to the location they directed me to. When I arrived, the second location was extremely busy. I approached a male employee and explained the situation, only to be told that he knew nothing about it because nobody had contacted him. I explained that the original location had sent me there with the replacement part. He told me to get in line, which I did. After waiting my turn and pulling into a service bay, I handed over the replacement part, and the employees began assessing the situation. Before attempting to remove the original housing cover, they showed me a photograph revealing that the plastic cover had actually been broken at the first location. This was the first time anyone had informed me of the damage. The employees at the second location attempted to remove the damaged cover but were concerned that continuing could cause additional damage to my truck. Rather than risk damaging the oil pan or surrounding components, the manager contacted the original location. During that conversation, the employees at the first location claimed they had never directed me to this particular store and that I was supposed to have gone to a third location. This was especially frustrating because I still had the handwritten address they had given me, and I was exactly where they had instructed me to go. To his credit, the manager at the second location took the time to determine where I was actually supposed to have been sent. He provided me with the correct address, and I drove to the third location. Once again, I waited in line. However, when I finally pulled into the service bay, the experience was completely different. The manager already knew I was coming, understood the situation, and was prepared to address the problem. Within approximately two minutes of getting underneath my truck, he had successfully removed the damaged cover and was installing the replacement. in the end it took more than 4 hours to complete the oil change.

Hunter and Tiana were sooooo kind!! Sadly they didn't have our oil blend but they called and found us a location that did, still checked our tires and showed exemplary service skills best location we've been to so far for Take5!! Keep them on the team they're great truly!