Cambio de aceite en Alice, TX en 1224 E Main St.

MARCELL DID THAT!!! My wife and I were were on the road from San Antonio to Mexico with a recent oil change from Valvoline. With less than 100 miles in, we got a notification on the dash board, “Please reduce oil level.” I called valvoline and their response was, “we’re sorry, get another oil change and we will reimburse you after you file a claim.” I was on the road with the where closest oil change place happened to be a Take 5. We show up and we were greeted at Take 5 in Alice, Tx by MARCELL. Not only did he greet us with a big smile but he handed us 2 cold bottles of water before he could introduce himself. I explained we were recommended by Valvoline to pay for an entirely new oil change, which I had just had serviced that same morning. The must’ve not drained the oil in its entirety, and being on the road stressed me out. Without an issue, MARCELL quickly sprung into action and helped us drain some of the excess oil which Valvoline happened to screw up on. Soon after draining half a quart of oil, the oil light indicator turned off. I can’t thank MARCELL enough for his willingness to help out a stranger in need. It wasn’t the, “well it’s his job”, clearly it wasn’t his mistake to fix in the first place. The effort he put into simply making sure we were back on the road without an expensive repair is something my wife and I are extremely grateful for. Keep being the same person throughout every interaction MARCELL, don’t allow others bad actions toward you, determine your actions toward another person. May GOD Bless you!

As soon as you arrive you're greeted with a smile and a bottled water.I like how you don't have to get off your vehicle The service is really quick however I might irritate the employees because I do have a lot of questions But some employees don't like to be asked. However there is one special employee that takes his job to the heart ❤️ He responds with a smile He's the type of young man that lets us know we're welcome and we leave the establishment knowing that the job was done correctly They are very well mannered will comply with all the items that are supposed to be checked off like cleaning your windshield before you leave and other little special things that they do as professionals. I would highly recommend this establishment This is one business I will definitely come back to.

Super awesome customer service. Of course my car had to have full synthetic oil and was pricier than I’d hoped for. They were able to get me a discount which helped the pain some. Thanks guys!