Oil Change in Missouri City, TX at 1405 FM 1092 Rd.

I am writing to express my sincere appreciation for the manner in which Take 5 responded to a concern I previously brought to your attention. In an era when thoughtful customer service is increasingly uncommon, your organization demonstrated that professionalism, accountability, and courtesy remain enduring values. My concerns were acknowledged promptly, treated with respect, and addressed with genuine care. That alone speaks well of your company. I recently returned and used the courtesy coupon that was extended to me. More important than the service itself was the attitude displayed by every member of your team. From the moment I arrived, I was treated with kindness, respect, and professionalism. It was evident that the goal was not merely to resolve a complaint, but to restore confidence. I am pleased to say that you accomplished exactly that. The value of your response cannot be measured by the coupon that was offered. Rather, it is found in the fact that my concerns were heard, taken seriously, and answered with integrity. Such conduct reflects well upon your organization and deserves recognition. Please extend my gratitude to everyone who played a part in making this right, from the local staff to those responsible for reviewing and responding to customer concerns. Their efforts did not go unnoticed, and they have earned both my respect and my continued patronage. Thank you for demonstrating that honorable service and genuine concern for the customer are still principles worth upholding. They leave a lasting impression. Respectfully

Chris and Jeremiah provided exceptional customer service from start to finish! They changed my oil, which honestly hadn’t been changed since December, and they made the entire experience stress-free. They were professional, knowledgeable, and took the time to explain everything in a way that was easy to understand. What I appreciated most was that they didn’t just complete the oil change and send me on my way—they thoroughly inspected my vehicle and informed me about other maintenance items that needed attention. I never felt pressured, only educated. Their honesty, patience, and willingness to answer my questions gave me confidence that my car was in good hands. It’s hard to find people who genuinely care about their customers, and Chris and Jeremiah definitely went above and beyond. I highly recommend them to anyone looking for trustworthy, professional, and outstanding service. Thank you both for taking such great care of my vehicle!

I’ve been coming to this Take 5 location for years, and I noticed on my visit yesterday they have an entirely new staff. I have to say, the difference was impressive. The new team is much more thorough, attentive, and focused on making sure customers understand the services being provided. they took the time to explain the benefits of high-mileage oil and why it was the best option for my vehicle. They also showed me my air filter and clearly explained why it needed to be replaced, which I really appreciated. It never felt like a sales pitch—just honest, helpful information that allowed me to make an informed decision. The staff was friendly, professional, and efficient from start to finish. It’s refreshing to receive this level of customer service, and the attention to detail did not go unnoticed. I’ll definitely continue bringing my vehicle here and highly recommend this location to anyone looking for quality service and knowledgeable staff.